At mousita.com, we understand the importance of timely and secure shipping when it comes to delivering your orders. This Shipping Policy outlines our shipping procedures, rates, and delivery options to ensure a seamless shopping experience.
1. Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
The production time of some costumes is usually: 7-15 days
(Please pay attention to the product details)
Orders placed on weekends or holidays may be processed on the next business day.
2. Shipping Options
We offer the following shipping options for your convenience:
| Shipping Method |
Cost |
Shipping Time |
| Standard Shipping On Orders Over $119.00 (Package Weight < 1.5kg) |
$9.90 |
5-12 Business Days |
| Standard Shipping (Calc By Weight) |
$18.50 - $68.50 |
5-12 Business Days |
| Expedited Shipping (Calc By Weight) |
$28.50 - $98.50 |
3-5 Business Days |
Standard Shipping: Our standard shipping option is available to most locations and typically takes 5-10 business days for delivery.
Express Shipping: For faster delivery, we offer an express shipping option that typically takes 3-5 business days for delivery.
3. Shipping Rates
Shipping rates are calculated based on the shipping option selected and the destination address. Rates may also be influenced by the weight and dimensions of your order. Shipping rates will be provided at the time of checkout.
4. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track the progress of your shipment by entering the tracking number on our website or the carrier's website.
5. Shipping Carriers
We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The choice of carrier may vary depending on your location and the shipping option selected.
Shipping Carriers: Fedex / DHL / UPS / USPS / TNT to ship orders, if you want to assign the shipping method, please contact us to check before place your order.
6. Shipping Restrictions
We do not ship to P.O. boxes. Please provide a physical address for delivery.
Certain locations may have restrictions on the import of related products. It is your responsibility to be aware of any customs or import regulations in your country.
7. Delivery Delays
While we strive to provide accurate shipping estimates, please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, and carrier disruptions. We will do our best to keep you informed of any delays.
8. Missing or Lost Shipments
In the rare event that your shipment goes missing or is lost in transit, please contact our customer support team at [email protected]. We will work with the shipping carrier to locate your package or arrange for a replacement or refund.
9. Contact Us
If you have any questions or need assistance with your order or shipping, please contact our customer support team at [email protected].
By placing an order with mousita.com, you agree to abide by the terms and conditions outlined in this Shipping Policy. We reserve the right to make changes or updates to this policy as necessary, and any revisions will be posted on our website.
